Shipping & Delivery

At Romeo Waiting, we aim to get your order to you as quickly and safely as possible. Please read the details below to understand processing times, shipping methods, and international delivery requirements.

1. Order Processing Time

  • Orders are typically processed and shipped within 1–2 business days.

  • During busy periods, including new product launches or sales, processing may take up to 5 business days.

  • Once your order has been dispatched, you will receive an email with a tracking number.

2. Domestic Shipping (Australia)

  • All orders are shipped via Australia Post.

  • Delivery options:

    • Standard Shipping: 3–7 business days

    • Express Shipping: 1–3 business days

  • Signature Requirements:

    • All Express shipments require a signature.

    • If you provide Authority to Leave, you accept full responsibility for the package.

  • Incorrect Addresses:

    • Customers are responsible for providing the correct shipping address.

    • Romeo Waiting is not liable for delays or lost parcels due to incorrect or incomplete addresses.

    • Re-delivery due to incorrect addresses may incur additional charges.

  • Shipping Costs:
    Shipping fees vary by method and location. Please see the Shipping Options Table on checkout for pricing.

3. International Shipping

  • Delivery times vary depending on your location:

    • Standard International: 7–21 business days (approximate)

    • Delivery may take longer during peak periods or due to customs processing.

 

  • Signature Requirements:

    • All Express shipments require a signature.

    • If you provide Authority to Leave, you accept full responsibility for the package.

 

 

  • Customs, Duties, and Taxes:

    • Customers are responsible for any import duties, taxes, or customs fees required to release the shipment.

    • Romeo Waiting cannot estimate these charges — please contact your local postal service for guidance.

    • Orders are non-refundable if customs or duties are not paid.

  • Delivery Duty Paid (DDP):

      • For eligible international orders, DDP may be available.

      • With DDP, all duties and taxes are calculated and collected at checkout — no further fees will be charged upon delivery.

      • DDP is only available for select countries and shipping methods.

      • If DDP is unavailable, duties and taxes may be charged by your local customs office upon delivery.

4. Lost, Damaged, or Delayed Shipments

  • Romeo Waiting is not responsible for delays caused by postal carriers.

  • For parcels lost or damaged in transit:

    • Domestic Orders: Contact Australia Post with your tracking number.

    • International Orders: Contact your local postal service with the tracking number.

  • If your order is lost or damaged and cannot be recovered, please contact Romeo Waiting at info@romeowaiting.com to assist with claims.

5. Tracking Your Order

  • Once your order is shipped, you will receive an email with a unique tracking number.

  • Use this number to monitor your delivery via the carrier’s website.

  • Please allow 24 hours for tracking information to update.

6. Customer Responsibility

  • Ensure the shipping address provided is complete and accurate.

  • Packages left with Authority to Leave are the customer’s responsibility.

  • Duties, taxes, and import fees for international shipments are the responsibility of the recipient, unless DDP was applied.

7. Contact Information

If you have any questions about shipping, tracking, or lost/damaged packages, contact us at:

Email: info@romeowaiting.com